Shipping & Return Policies
Shipping Methods
Products delivered within the United States are shipped via FedEx Ground
or USPS (United States Postal Service) Priority. If express delivery is
needed, please request in the comment box at check out. You will be charged
additionally, for Express shipping. Most of our products are shipped
out within 3 days. However, some personalized items may take as long as
10-21 Days. Please allow extra delivery time for these items. At present we
only ship within the USA and Canada. We do not ship Internationally.
*** Orders are not processed the week before Thanksgiving,
because our Boutique is closed, during this time, for inventory and site
maintenance. Any orders received during that time will be processed the
Monday following Thanksgiving.
We can not guarantee Christmas delivery on any personalized items or any
orders placed after Dec 15, unless you request and pay extra for express
delivery in a notation during checkout. Express orders MUST be placed on or
before December 20. Some personalized items may take as long as 2 weeks for
delivery, and maybe longer during Holidays, so please order in plenty of
time. Lullaby Creations will not be open from December 24-January 1. Orders will not be processed during this time and will resume on January 2.
Please make sure to read our custom product descriptions
for any further delivery information. We apologize for any inconveniences.
Terms of Returns
While we very rarely encounter the need for customer returns, we do want
to work with you to resolve any issue you may have. We accept items in their
original and unused condition for refund within 30 days of the shipment
date. Items must be in original packaging with all accessories and tags
intact. Clothing must be unworn and unwashed with all tags attached. If an
item has been worn or has been washed, it is not eligible for a return.
Returns that do not meet this criteria will be sent back to the customer and
a refund will not be issued. Returns are subject to a 15% restocking fee,
unless the product is defective.
Lullaby Creations does not pay for the cost of shipping on returns.
Time Frame
Returns must be received 30 days from the date of the order or 15 days
after shipment (based on tracking data) whichever is later. This allows time
for backordered items that we did not have in stock and were shipped at a
later date.
Restocking Fee
Items returned due to refusal of delivery are subject to a 15% restocking
fee. Any shipping charges incurred by Lullaby Creations due to refusal of
delivery will be deducted from your refund.
Payment of Refund
Refunds are made in the form of original payment
Return Shipping Costs
If your return is approved, you will receive the full purchase price of
your merchandise less the shipping costs. Sorry, but shipping costs are non
refundable. Naturally, if an error is made by Lullaby Creations we will
gladly refund your original shipping costs as well. We can not, however,
refund return shipping costs.
Sorry, but personalized Items are not returnable , unless there is an
error in the personalization caused by Lullaby Creations. Please check your
personalization carefully, before submitting your order.
Items Not Returnable
While most items are returnable with no questions asked, there are some
items that are not returnable under any circumstances.
Hair Accessories including hats, caps, bows and headbands.
Christmas, Easter and Halloween Gifts
Gift Baskets
Blankets and Security Blankies
Personalized Items
Bath products
Out of Stock items
Lullaby Creations tries to post Out of Stock items as they become
unavailable, however, if an item is out of stock and has not been updated at
the time an order is placed, Lullaby Creations reserve the right to replace
items with another of equal or greater value based upon availability.
Disclaimer
Lullaby Creations currently ships within the Continental United States,
utilizing Fed Ex or the United States Postal Services. Shipping time varies,
depending upon shipping schedules. Please provide complete address,
including street, apartment or suite number, city, state and zip code.
Whenever possible, please include a telephone number for the recipient.
Complete addresses and telephone will help to avoid a re-delivery charge.
Re-delivery charge is an additional $20.00. We are unable to deliver to P.O.
Boxes with Fed Ex all P.O. Addresses will be shipped via USPS. Claims for
in-transit damages must be filed according to the individual carrier’s
rules. Should your gift be damaged while being shipped, please be sure to
retain all packaging in order to process your claim
Due to factors beyond our control, delays in delivery of a customer's
purchase may occur. In the event of a problem in the delivery process,
Lullaby Creations will make every effort to correct the problem. However,
Lullaby Creations assumes no responsibility or liability for any damages
caused by late, early, and/or untimely deliveries. Although, we will do
everything possible to accommodate your needs, wherever possible.
*** All prices and availability are subject to change. Lullaby Creations
reserves the right to change prices, selections, descriptions, and
availability of our products without notice.
It is the purchaser's responsibility to carefully review the description,
photos, and dimensions of products being sold. Lullaby Creations makes every
attempt to keep descriptions, photos, and dimensions as accurate as
possible.
We value your business and it is our goal to accommodate you wherever possible. Please feel free to contact us if you have any complaints or suggestions. Let us know if we are doing a good job, as well. Thank you for shopping with Lullaby Creations and come back soon, for all of your baby, toddler and Mom gift needs.